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At MyBetterPathHealth, we want you to feel confident and supported on your weight loss journey. This Refund Policy explains when refunds are available, eligibility requirements, and how to submit a request. Please read it carefully, as terms differ depending on the type of program you purchase.

 

1. General Satisfaction Guarantee

 

We stand behind our program. If you are not satisfied with your MyBetterPathHealth experience:

 

· Monthly Subscriptions: You may request a refund within 14 days of your initial charge if you are unsatisfied. Renewal charges are generally non-refundable.

· Annual Subscriptions: You may cancel within 30 days of purchase for a full refund. After this period, refunds are not available, but you retain access through the end of your billing term. Pro-rated refunds are not permitted.

 

To be eligible, you must have actively engaged with the program during the refund period (e.g., logged meals, completed lessons, or attended coaching sessions).

 

2. Medication and Prescription Refunds

 

Important: Prescription medications, including GLP-1 drugs, are non-refundable once ordered, dispensed, or shipped. Federal and state regulations prohibit the return or resale of prescription drugs for patient safety reasons.

 

· Medication Costs: Once a prescription is written and processed, medication costs cannot be refunded.

· Telehealth Visits: If a clinical consultation has occurred, the visit fee is non-refundable, even if medication is not ultimately prescribed.

· Eligibility Denials: If your provider determines you are not medically eligible before any medication is prescribed or shipped, any applicable program fees paid for that treatment will be refunded.

 

3. Physical Product Refunds (Meals, Supplements, Kits)

 

Due to health and safety regulations:

 

· Perishable Goods (Meals, Frozen Items): Cannot be returned for hygiene and safety reasons. If products arrive damaged or defective, contact us within 7 days of receipt for a replacement or refund.

· Supplements and Kits: Unopened items may be returned within 30 days of purchase for a refund, less shipping and handling. Opened items cannot be returned.

· Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.

 

4. Weight Loss Results Guarantee

 

If your program includes a "Weight Loss Results Guarantee," the following conditions apply. This is not a guarantee of individual outcomes results vary based on biology, lifestyle, and adherence.

 

Eligibility Requirements:

 

· You must complete the full program term (e.g., 12 months) as prescribed.

· You must consistently follow your treatment plan as directed by your clinician or coach.

· For medication-inclusive programs, you must have been on the maintenance dosage for a minimum period (e.g., final 5 months).

· Your total weight loss must be less than 5% of your starting body weight (or the percentage specified in your program agreement), measured at initial and final weigh-ins.

· Claim must be submitted within 14 days of program completion.

 

Refund Calculation: If eligible, refunds are pro-rated based on the shortfall from the goal. For example, if the goal is 5% and you lost 4% (a 20% shortfall), you may receive a 20% refund of program fees paid during the qualifying period.

 

Void Claims: Claims are void if material information is falsified, omitted, or if you fail to comply with your treatment plan.

 

5. Technical Issues and Program Access

 

If a technical issue prevents you from accessing your personalized program or using key features, you may be eligible for a full or partial refund. To qualify:

 

· Contact customer support within 14 days of the issue arising.

· Provide detailed information and visual evidence (screenshots, error logs).

· Allow us a reasonable period (up to 7 business days) to resolve the issue.

 

If we cannot resolve the issue, we will issue a refund prorated for the time you were unable to access the Services.

 

6. Medical or Health Constraints

 

Refunds may be available if you are unable to continue the program due to documented medical reasons, including:

 

· Hospitalization or confinement for more than 10 consecutive days

· New medical condition or diagnosis that contraindicates program participation

· Pregnancy (if program is not suitable)

 

To request a refund on medical grounds, provide a note from your physician within 30 days of the medical event. Refunds will be prorated from the date of the medical event.

 

7. Cancellations and Auto-Renewals

 

· Monthly Subscriptions: Generally non-refundable. Cancellation stops future charges but does not refund the current billing cycle.

· Annual Subscriptions: Refundable within the 30-day grace period as noted in Section 1.

· Notice Period: You must cancel at least 48 hours before the next billing date to avoid being charged for the next cycle. Check your subscription terms for the specific notice period applicable to your plan.

· Cancellation Method: Cancellations must be made through the designated method (in-app, account portal, or by contacting support). Emails or chat messages may not be sufficient if the policy specifies another method.

 

8. How to Submit a Refund Request

 

To request a refund, please contact our Customer Support team:

 

Email: refunds@mybetterpathhealth.com

Phone: [Insert Phone Number]

Live Chat: Available on our website and in the app

 

Please include:

 

· Your full name and account email address

· The date of purchase and order number (if applicable)

· The reason for your request and any supporting documentation

 

Processing Time: Approved refunds will be processed within 10 business days to the original payment method. You will receive a confirmation email once processed.

 

Important: Initiating a chargeback with your credit card provider may delay the refund process. Please contact us directly first so we can resolve your issue promptly.

 

9. Exceptions and Limitations

 

Refunds are not available for:

 

· Services already rendered (completed coaching sessions, telehealth visits)

· Digital content already accessed (educational modules, downloadable materials)

· Prescription medications that have been dispensed or shipped

· Perishable items that have been delivered (unless damaged)

· Failure to use the program or lack of adherence to the treatment plan

· Weight loss results that fall short due to non-compliance

 

10. Regulatory Compliance

 

MyBetterPathHealth complies with all applicable FTC regulations regarding billing, cancellation, and refund practices. We are required to:

 

· Clearly disclose refund and cancellation terms before payment is collected

· Provide a simple and accessible method for requesting cancellations or refunds

· Honor cancellation and refund requests that comply with our policies in effect at the time of purchase

 

11. Contact Us

 

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

 

Email: info@mybetterpathhealth.com

Address: 1 west Broad street  Floor 11th

Bethlehem PA 18018

 

Phone: 610 423 7905

 

This policy is subject to change. Please review it periodically. The version in effect at the time of your purchase governs your refund eligibility. Last updated June 17, 2026.